Acceptable Usage Policy

[p]This AUP governs the use of Scotserve IT Limited’s web hosting service and is an integral part of our Terms and conditions. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Scotserve IT Limited regarding the interpretation of this AUP, Scotserve IT Limited’s interpretation, in its reasonable commercial judgment, shall govern.[/p]

[p]The following is the entire Acceptable User Policy (‘AUP’) agreement between Scotserve IT Limited and the personal or corporate account holder. Scotserve IT Limited provides World Wide Web Hosting, web design and script installation. Scotserve IT Limited has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. Scotservea IT Limited’s general policy is to act as a provider of Internet presence. Scotserve IT Limited reserves the rights to suspend or cancel a customer’s access to any or all services provided by Scotserve IT Limited when we decide that the account has been inappropriately used.[/p]

[title]What is Appropriate Usage?[/title]

[p]Scotserve IT Limited is designed to serve the web hosting needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses.[/p]

[p]Scotserve IT Limited is a shared web hosting service, which means that a number of customers’ web sites and other email or storage services are hosted from the same servers. Scotserve IT Limited uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers’ sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files. Limitations of shared hosting do not apply to VPS and Dedicated servers[/p]

[title]Disk Space[/title]

[p]If you use your services consistently with the terms of Service and these paragraphs, your site can grow as large as necessary to meet your small business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers’ sites grow at rates well within our rules, but our abuse controls may cause a brief delay while we evaluate if expansion is appropriate for your particular plan.[/p]

[p]Scotserve IT Limited Customers may not initiate the following (below), if any customer does Scotserve IT Limited may terminate the account with no refund. Depending on the situation there will/won’t be warnings sent.
a) Use 25% or more of system CPU resources for longer then 90 seconds or 1% of the servers CPU resources for longer than 5 minutes. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Use of any kind of distributed computing software, including but not limited to SETI@home, Node Zero and Folding@home.
c) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
d) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons.
e) Run any software that interfaces with an IRC (Internet Relay Chat) network.
f) Run any file sharing, bit torrent or other P2P network services, client or server software.
g) Run any gaming servers such as counter-strike, half-life, battlefield 1492 etc[/p]

[title]Self created backups[/title]

[p] Scotserve IT provides backups as part of every plan we provide but we will never discourage you from creating your own. However creating backups and storing them on your account is not allowed, this is for 2 main reasons, the first being that backups stored on your account will be backed up by our backup processes therefore duplicating the backups and eating into space on our backup servers, secondly its plain silly, to have a backup of your site on the very system you may need to restore it to ie, if the server crashed then you would not be able to access this backup anyway. If creating your own backups then download to a local machine and remove from your account.
Outwith the standard backups we maintain we also offer access to Acronis backups – a cloud backup solution for all your computers and desktops [/p]


[p]In most cases, if you use our services consistently with our terms of Service, visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads from your site. You will always be able to use as much bandwidth as your account has. We offer unmetered bandwidth unlike other companies who offer unlimited and can seemingly bend the laws of physics.[/p]

[p]You are not allocated a monthly bandwidth allowance. It is the Scotserve IT Limited’s discretion as to what would be considered outside the scope of acceptable usage and work with you to ensure the integrity of your site and our servers.[/p]

[title]Email Storage[/title]

[p]Scotserve IT Limited will increase your space along with your appropriate small business needs, but our abuse controls may impact the rate of growth or your folder size, and there may be a short delay while we assess your usage. In some cases, creating additional folders or subfolders will help ensure that the system works well for everyone. You will always be allowed to use as much disk space is applied to your account.[/p]


[p]You may have noticed all of our accounts come with unmetered email accounts, sub-domains, FTP accounts and in some cases domains. This is subject to how much disk space your account has. So you can create as many emails, sub-domains etc as you want as long as it’s within your disk space limit.[/p]

[title]Offensive Content[/title]

[p]You may not publish or transmit via Scotserve IT Limited’s service any content that Scotserve IT Limited reasonably believes:
a) constitutes child pornography;
b) constitutes pornography;
c) is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
d) is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
e) is defamatory or violates a person’s privacy;
f) creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
g) improperly exposes trade secrets or other confidential or proprietary information of another person;
h) is intended to assist others in defeating technical copyright protections;
i) clearly infringes on another person’s trade or service mark, patent, or other property right;
j) promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
k) is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Scotserve IT Limited;
l) is otherwise malicious, fraudulent, or may result in retaliation against Scotserve IT Limited by offended viewers;[/p]

[p]Scotserve IT Limited does not accept material such as:
a) Proxy, Warez, Escrow, High Yield Investment Programs (HYIP), illegal Gambling and Lottery sites.
b )Content ‘published or transmitted’ via Scotserve IT Limited’s service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by Scotserve IT Limited.
* Scotserve IT Limited can terminate service for any of the above reasons and it’s at Scotserve IT Limited’s sole discretion to issue a refund[/p]


[p]You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.[/p]

[title]Bulk Commercial Email[/title]

[p]Bulk commercial email, mailing lists and email reflectors are allowed on Scotserve IT Limited’s servers, we do however allow a maximum of 100 emails per hour per account unless authorised by Scotserve IT Limited to increase this, where a genuine need for an increase this will not be unreasonably refused. For any emails sent from your Scotserve IT Limited account you must adhere to the following rules:[/p]

[p]a) Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure;
b) Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
c) You may not obscure the source of your e-mail in any manner.
d) You otherwise comply with the all relevant laws of your country and specifically the UK/EU where the servers are located and other applicable law.[/p]

[p]These policies apply to messages sent using your Scotserve IT Limited service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your Scotserve IT Limited service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.[/p]

[title]Unsolicited E-Mail[/title]

[p]You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your Scotserve IT Limited’s services.[/p]

[title]Material Protected By Copyright[/title]

[p]You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
a) you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
b) you are otherwise permitted by established appropriate country’s copyright law to copy the work in that manner.[/p]

[p]Scotserve IT Limited will terminate the service of repeat copyright infringers.[/p]


[p]You must have valid and current information on file with your domain name registrar for any domain hosted on the Scotserve IT Limited’s network.[/p]


[p]Scotserve IT Limited is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the Scotserve IT Limited’s network.[/p]

[title]Internet Abuse[/title]

[p]You may not engage in illegal, abusive, or irresponsible behavior, including:[/p]

[p]a) Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to Scotserve IT Limited and its customers) without express authorization of the owner of the system or network;
b) monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
c) Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
d) Use of an Internet account or computer without the owner’s authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
e) Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or
f) Any conduct that is likely to result in retaliation against the Scotserve IT Limited’s network.
g) Use of Scotserve IT Limited’s network in a way that unreasonably interferes with Scotserve IT Limited’s other customers use of the network[/p]

[title]Newsgroup, Chat Forums, Other Networks[/title]

[p]You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.[/p]